Hello, dear customer:

Before you start your shopping happily, we would like to introduce you to the services we will be offering you.

1.Design

All the items on the shelves can be customized, and we are happy to communicate with you and help you add your personal touch to the products. If you are looking for a first-of-its-kind product, our designers will design according to your needs.

2.Production

If you or your brand need mass production, we can do it for you. We own our own factory and have more than 20 years of production experience. After knowing your requirements, we will provide one-to-one service for you, and arrange production as soon as possible, and deliver within the agreed period.

3.Brand cooperation

We are very happy to work with outstanding brands from all over the world. If you have such ideas, please contact us, we will be committed to achieve higher achievements in the industry together. We always keep an open mind.

4.Parts and service support

If you have a demand for our hardware or any accessories, we can also provide for you individually, we have our own hardware factory and production department, can according to your needs for mold opening, customization and production.

5.Staff Service

If you have any questions about the product, order, after-sales service, or need service support, you can contact us through our customer service team, you can also contact us through any of our official social media, there is another way, You can feedback through the email address of the brand founder quanjianhao@kingmingpets.com. We'll get back to you within 12 hours.

6.After-sales service

If you encounter problems after receiving the goods, please contact us immediately and give feedback,our staff will be responsible for you to resolve the problem properly.If you order the goods need replenishment/rework/repair, you are welcome to ship the goods back, our manual department will repair for you properly.

7.Courier service

DHL, UPS and Fedex are usually used by default, if you need other express services, please communicate with us.